Consumer Payment Choice

The COVID-19 pandemic has had far-reaching consequences on human and economic activities, including on cash, payments and money. For many observers, the pandemic has acted as a catalyst and accelerated existing trends. Five key challenges will shape the future of cash.

As cash payments have been declining during the pandemic, due to reduced economic activity and a shift towards online and contactless payments, consumers and citizens are increasingly calling for the right to access cash and its acceptance for payments.