The report states that Cash on Delivery is offered by more than 80% of the players in both Vietnam and the Philippines. In Thailand, it is available at over 50% or e-tailers and in Indonesia over 40%.
Interestingly, in markets with high credit card penetration such as Singapore or Malaysia, almost 20% of online stores offer Cash on Delivery.
2017 has been a vital year for eCommerce in Southeast Asia, with Gross Merchandise Value of first-hand goods exceding $10B, up from $5.5B in 2015, with a 41% Compound Annual Growth Rate (CAGR) over the past couple of years, as per Google-Temasek’s eConomoy Spotlight SEA Spotlight 2017 report. Behind these figures, there are thousands of eCommerce players of all shapes and sizes, operating across the region in very different market conditions.