Stay tuned with CashEssentials news ! - beyond payments
By subscribing, you accept our Privacy Policy.

Australia: Ensuring Cash Distribution during the Floods

Categories : Cash and Crises, Cash is a contingency and fall-back solution
March 9, 2022
Tags : Australia, Business Continuity Plans, Cash and Crises
Torrential rains have wreaked havoc across the eastern coast of Australia. Cash management companies, ATM deployers, and banks mobilised to ensure access to cash in flood-hit areas.
Guillaume Lepecq

Chair, CashEssentials

This post is also available in: Spanish

For the past two weeks, torrential rain has been wreaking havoc across the eastern coast of Australia, killing 20 people and flooding thousands of homes. Authorities ordered thousands of Sydney residents to evacuate as heavy rain continued to swell rivers and increase the risk of flash floods.

Digital payment systems are down in many flood-hit communities throughout Queensland and New South Wales, leaving businesses and consumers unable to buy and sell food and essential goods. ATM deployers and cash management companies are making extraordinary efforts to get additional ATMs and more cash to affected areas to ensure that shops remain open and people can make purchases.

Helicopter Deliveries of Cash

Prosegur chartered a helicopter to deliver cash to northern NSW towns after roads were all closed. “Casino and Byron Bay needed cash for ATMs, and financial institutions had no internet,” said Andrew Nathan, ProsegurAustralia’s Commercial Director. “All road routes to these sites from were closed so we secured a helicopter charter from Gold Coast late Wednesday afternoon.”

“We worked with all parties to secure resources for the flight, process an emergency order for both branches and liaised with a major financial institution to provide escorts from helipads to branches for delivery.”

Armoured Trucks “Traversed Devastated Countryside” to Get Cash to Byron

The local cash management Company Armaguard has gone above and beyond normal duties to get cash quickly to flooded towns. “I’m proud of our team who ensured communities were supported even in the midst of a natural disaster,” said CEO of Linfox Armaguard Group Mick Cronin. “One example is the swift transportation of cash from our Brisbane branch to Byron Bay,” he added.

“Working closely with the authorities to ensure our team was safe, our staff traversed the devastated countryside to ensure businesses could operate, and residents had access to cash.”

“We have implemented a Business Continuity Plan in impacted areas, we are working with banks, fuel distributors and retailers to support communities, and I’m pleased to confirm that the vast majority of services have been provided as planned.”

“Though many of our team have been personally impacted, we’ll continue to do whatever is needed to provide essential cash services,” said Mick Cronin.

Temporary Banking Services and ATM for Lismore

NCR Payments and ATM deployer Allpoint have worked with Summerland Credit Union to mobilise temporary banking services at Southern Cross University (SCU) in flood-devastated Lismore in northern NSW. The ATM will be free-to-use for all cardholders linked to an Australian Financial Institution NCR is also working with Prosegur to arrange extra cash deliveries to ATMs and provide assistance to local businesses where ATMs are located.

Sixty ATMs Were Sent for Rapid Deployment

Independent ATM Deployer Next Payments has sent sixty Automatic Teller Machines to Brisbane for rapid deployment throughout flood-hit communities in southeast Queensland. “We have acted quickly to ensure that ATMs are deployed in communities that need access to cash now,” said Tim Wildash, CEO of Next Payments.

“In times of crisis, cash is reliable and we want to ensure that businesses and residents in flood affected communities can make purchases and get the goods and services they need.”


This post is also available in: Spanish