As it launches operations throughout Africa, in South Africa, Nigeria, Uganda, Kenya, Morocco and Egypt, Uber has adapted its business model and allows its drivers to accept cashMoney in physical form such as banknotes and coins. More along with digital payments.
In Kenya, the acceptance of cash has led to a threefold increase in Uber usage, despite the fact that it is the country with the highest mobile paymentA transfer of funds which discharges an obligation on the part of a payer vis-à-vis a payee. More penetration in the world, with M-Pesa. According to Uber, “distrust of e-commerce” is the main reason why customers prefer using cash.
In the US, following a class-action settlement in California and Massachusetts, Uber was forced to changeThis is the action by which certain banknotes and/or coins are exchanged for the same amount in banknotes/coins of a different face value, or unit value. See Exchange. More its tipping policies. Uber is now required to clearly state that tips are not part of any transaction and drivers are allowed to ask for them in cash.
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