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UK: Link ATM Network Launches new Pilot Cash-in-Shop Scheme to Facilitate Access to Cash

Categories : Innovation contributes to the efficiency of cash
September 30, 2020
Tags : Access to cash, Innovation, Retailers, United Kingdom
The pilot, jointly spearheaded by Link and PayPoint, enables consumers to make free cash withdrawals from participating convenience stores and is part of Link’s efforts to maintain access to cash in remote locations and in the most deprived areas in the UK.
Guillaume Lepecq

This post is also available in: Spanish

Maintaining access to cash

Link, the UK’s main ATM network has invested £1 million in this initiative which is a part of its Financial Inclusion Programme which includes maintaining the coverage of free-to-use ATMs in the most remote and rural locations as well as improving free access in the most deprived areas of the UK. According to the 2019 Access to cash Review, 47% of the UK population believe it would be personally problematic if there was no cash in society, while 17% are either unsure of how they would cope or would not cope at all.

In October 2019, LINK, announced the launch of a Community Access to Cash Delivery Fund so consumers can request a free ATM when it’s needed. Local communities apply through their MP, local council, or request help directly from LINK. The criteria to access the funding include distance to nearest free ATM, availability of a Post Office, site security and that there is a suitable location.  The number of ATMs in the UK has peaked in 2015 at just over 70,000 devices but almost 10,000 ATMs have been closed since.


Source: Link

The new pilot will launch in October, for 6 months, in 15 shops in England, Scotland and Wales. Retailers will receive a transaction fee for every withdrawal which is based on the LINK ATM interchange fee. If successful and if supported with an appropriate regulatory framework, LINK could roll-out this service to allow thousands of shops to provide free access to cash to local communities without the need for an ATM.


Consumers will be able to withdraw banknotes as well as coins, using their debit card, without making a purchase. This flexibility allows for lower value withdrawals as the amount is not restricted by the denominations dispensed by the ATM. The European Payments Council has defined ‘cash-in-shop’ as a solution allowing a customer to withdraw cash from their payment account using a mobile application on their smartphone at a participating shop supporting the application. Contrary to cashback, cash-in-shop solutions do not require the customer to also purchase goods and/or services to make use of the facility.

Link CEO John Howells said: “This is a first in the UK and could prove to be an important measure for keeping cash viable. Assuming consumers agree this is a useful new channel, it will be important that government and regulators create an effective regulatory framework to enable a full rollout.”


This post is also available in: Spanish